Post suspension, ZipGo appeals to citizens for support

The ZipGo app says no services are operating at the moment.

On demand AC shuttle maxicab aggregator ZipGo has launched a petition asking people to support its services, which have been suspended citing the lack of licence due to technical reasons.

Citizen Matters had earlier reported that the ZipGo has started plying its maxicabs in some routes. Through the ZipGo app, users could search for routes, book seats, pay beforehand, spot the location of the bus etc.

We had also reported that the Transport Department was not in favour of ZipGo’s operations, as the rules of the government do not permit the issuing of stage carriage licence to ZipGo. Stage carriage licences are given only t BMTC buses in Bengaluru, hence even the private buses operating on BMTC buses would be deemed illegal.

After a few days ZipGo offices were raided and the services suspended by the RTO and Transport Department.

ZipGo restarted the services after a while, arguing that since ZipGo doesn’t pick and drop people unless they’ve booked a ride and thus get into a contract with Zipgo, the rules of stage carriage permit don’t apply to ZipGo. However, the RTO has stopped the ZipGo again from operating airport services and other routes.

Ola Shuttle services launched in Bengaluru in mid-January that targeted the routes in IT corridors too have faced the wrath of the Transport Department.

However this is not the first time that a shuttle aggregator has faced such a situation. Ola Shuttle and Shuttl had to shut down their shuttle services in Gurgaon as the government found the same fault with their operations. ZipGo and other shuttle services had to deal with similar laws in Delhi too.

However, with the Delhi government accepting the shuttle operations as legal, according to a report on, ZipGo and other services restarted services in Delhi. However the Delhi government is drafting a policy related to cab and shuttle aggregators.

‘Transport Department wants us to shut down’

In the emotionally charged petition titled ‘Help ZipGo run’, ZipGo appeals to customers: Our government spends millions of dollars in promoting Make in India, Invest in India, Invest in Karnataka, Start-up India – Stand up India, etc. but there is no government support on the ground level for any innovation or new business initiative. Hence, it is only your encouragement that keep us going [sic].

The petition states that ZipGo is a contract carriage service just like Uber and Ola, with all required documents, licences and certificates. “The Transport Department wants us to shut down,” says the petition, adding that the Transport Department had used the same arguments and strong-arm tactics with Taxi For Sure, Ola and Uber.

The Transport Department termed all of them “illegal”, raided their offices, seized and impounded their vehicles, confiscated office computers and laptops, and confiscated the devices issued by these companies to the vehicle drivers,” says the petition, likening the seizing of ZipGo maxicabs to earlier raids by the departments on private app-based car aggregators.

Along with the petition, ZipGo also sent a plea to its users, asking them to support the company in operating on-demand maxicabs in Bengaluru. ZipGo says they will send the responses to Karnataka Chief Minister and the Karnataka Transport Minister, as well as the Union Minister for Transport.

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The News Desk at Citizen Matters puts out Press Releases, notifications and curated information useful to the urban reader.

1 Comment

  1. It it would appear that the Transport department is doing a legitimate job of protecting the government against competition but doing so at the cost of the citizens since the monopoly is unable to provide the desired service

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