After giving the full amount for the BMTC ticket you will have to ask “Ticket kodi sir” – “please give me ticket sir.” I have seen many conductors taking cash and if the commuter is travelling for short distance, they just don’t give the ticket.
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What happens if you give money and not take ticket?
This incident happened in BMTC Shanti Nagar Bus Depot. Last year, I used to go for weekend trips and manage to reach Bangalore either Sunday night or Monday early morning. One day, I was comfortably seated in a bus at Majestic. The bus was fully packed and many people were getting down and others got out from the bus at each bus stop.
When the bus reached Double Road, a commuter said, “One Dairy Circle” and gave the money. Then he asked: “Bhayya ticket nahi diya!” – “brother you didn’t give me the ticket!” The conductor told him to excuse for a minute and got down from the bus. He entered the bus from the front door and started issuing tickets.
As soon as the bus entered Shanti Nagar Depot, two ticket checking inspectors entered – one from the front door and the other from back door. They found the guy without ticket, who said, “Hum ne conductor se ticket pucha tha” – but the inspector wasn’t ready to hear anything. He said it is the duty of commuters to get the ticket once they pay for the ticket. He brought him to the notice of the main ticket checker.
The ticket checker asked the conductor whether he did not issue the ticket to him, but the conductor said he doesn’t know about this guy, and he issues tickets immediately to whoever pays him.
Then the inspector asked that the bus be stopped. He called the guy, and asked him to pay the fine, and threatened to take him to the main ticket chekcer where he’ll have to pay more as fine.
However, the boy pleaded not guilty. It was then that a senior citizen came n support of the boy. He said that he had seen the boy paying to the conductor, and the conductor did not issue a ticket. Many other sin the bus supported the boy.
Now the inspector asked the conductor to give him the ticket, and said it was the duty of commuters to take the ticket and pay for the same. Not a word of sorry, no regrets. Not from the conductor, not from the ticket checker inspectors.
No complaints, no redressal
I usually give Rs 5 to the conductor, when I get in at Roopena Agrahara and get down at Madiwala Silk Board stop. The conductor never issues the ticket. This morning, when I returned to Bangalore from a trip, the inter-city bus dropped me near St Johns Bus stop and I caught a bus to Roopena Agrahara. Normally the fare is Rs 10 or 11, but today, the conductor took just Rs 7. The time was 5.55 am (Tuesday Feb 11, 2014) and Bus number KA 01 F 2591.
I asked the conductor to give me the ticket, he gestured me to wait. When the bus reached Krupanidhi College signal, I asked again. But the conductor pretended to be busy with his work.
When the bus reached Madiwala, I again asked the conductor “Ticket kodi sir” – he again gestured me to wait. When Roopena Agrahara came, he was acting as if he was busy collecting tickets – I had to get down from the bus without ticket.
I have seen many BMTC ads and even the BMTC website mybmtc.com – but never found any contact number for complaint in the bus and in website. When I search about “BMTC conductor not giving tickets,” there many consumer complaints and even forums to discuss “how bus conductors loot BMTC”.
There should be an initative by BMTC to enable commuters to complain when BMTC buses do not operate according to the schedule, the drivers do not stop at the bus stops, and the conductors do not issue tickets etc. There must be some unique complaint number to check the status of the complaint and action taken by BMTC.