I submitted my property tax returns at the JP Nagar BBMP Citizen Service Center, on 2nd April making the payment with a cheque. They asked me to wait as the server was slow to generate the receipt. They then asked to come on the next working day and the receipt was ready. I collected it on 5th April after showing the acknowledgement.
I went to Gottigere BBMP office on 6th April to remit the tax for my daughter’s property situated in JP Nagar 9th phase.The server was down and there was no debit/credit card m/c to collect the payment. The person concerned asked to come next week after ascertaining whether the server is working or not.
In addition to this the person also told me to prove that my cheque is debited as they are unable to trace bounced cheques.
On 8th April, I went to Vidyaranyapura layout to pay another daughter’s property tax. Here the office was shifted from its last year’s location. I was told that the office has been shifted near a bus stop. I went there and was informed that the tax is not collected here and was asked to go to an office opposite to SBI in Vidyaranyapura. When I went there I was told that your block doesn’t comes under our jurisdiction and was asked to go to another office.
I went there and submitted my form which they rejected as I had not filled the application no of 2008-09. When I said that I have written the PID no and also last year’s app no. they said that they have not uploaded the info. Finally somebody helped me to locate the application no of 2008-09.
Then they refused to accept the cheque. I said I am ready to pay through the debit card. They said they don’t know how to operate and they have not been trained to use the machine. Finally they accepted the cheque and asked me to come after one week.
Points to ponder
If BBMP is not ready to accept from 1st APril, they should defer it.
If cheque is not acceptable, they should not insist on a DD as neither the payee nor the payer gets benefited. The banker gains. Instead of DD, they can ask the tax payers to deposit the money in any bank indicating the A/C no. The challan is produced to get the receipt if at all it is required.
Since it is meant to be self assessment, BBMP should accept the citizen’s declaration and accept the tax.
Nobody can add or construct a building without the plan approval.Hence BBMP knows whether any addition is there to the existing building. Only those people have to fill a new application form and the rest need not. This can save a lot of paper and related work.
Since the tax collection is computerised, the citizen should be able to pay the tax in any of the tax collection centres. The better solution is citizen friendly Bangalore One centres.
Every person sitting in tax collection centres has to be trained on customer service, so that tax payer can go out with a smile. ⊕