I was glad when I saw the new link in the BBMP site for online tax payment. However I was disappointed with major issues that exist.
First, I am not able to generate form IV after making online payment of tax. I always get the message "unable to connect to server".
Second, the system displays a message to collect the original signed receipt from ARO. I understand from the local ward office at Lazar Road that ARO has not received connectivity for generating receipts for online payment. This is another disappointment.
In another case, I generated Form IV for another property to experience how it works. The application asked for cheque details and generated the form with application number. When I went to the concerned ward office belonging to Benaganahalli ward to pay the tax, I was asked to buy a form and fill it up and pay the tax. I don’t understand why the process has not been implemented properly. What is the use of generating the application online and then we are required fill up another form manually at the ward office.
My experience with the online payment system has been disappointing. Can BBMP review this process and make thing easy for Bangalore citizens?